FAQs
1. What products does Zorenas sell?
Zorenas specializes in women’s clothing and fashion items designed to provide style, comfort, and quality for everyday wear.
2. How long does shipping take?
We offer free shipping on all orders. Estimated delivery time is:
- 5–8 business days
Orders are usually processed within 1–3 business days.
3. Do you provide tracking information?
Yes. Once your order ships, tracking information will be sent to your email address.
Please allow up to 48 hours for tracking updates to appear.
4. What is your return policy?
We accept returns within 30 days of delivery.
- Free return shipping
- No restocking fees
- No final sale items
Items must be unused, unworn, and in original condition with tags attached.
5. How do I request a return?
To request a return, contact our support team with your order number and reason for return.
Email: Contact@zorenas.com
Phone: +1 908-734-4859
6. When will I receive my refund?
Once your returned item is received and inspected, refunds are typically processed within 5–10 business days to the original payment method.
7. Can I cancel my order?
Yes. Orders may be canceled within 12 hours of purchase.
After this period, orders may already be processed or shipped and cannot be canceled.
8. What payment methods do you accept?
We accept major credit cards and other secure payment methods available at checkout.
9. What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery and include photos of the item and packaging. We will work quickly to resolve the issue.
10. Do you ship internationally?
Shipping availability may vary depending on the destination country. Additional customs fees or import taxes may apply for international orders.
11. How can I contact customer support?
You can contact us anytime using the information below:
Zorenas
Website: Zorenas.shop
Email: Contact@zorenas.shop
Phone: +1 908-734-4859
Address: 800 H St, Anchorage, AK 99501, United States