Shipping Policy

Thank you for shopping with Zorenas. This Shipping Policy explains how we process, ship, and deliver orders placed through Zorenas.shop.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully completed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

2. Shipping Time

We proudly offer free shipping on all orders.

Estimated delivery time:

• 5–8 business days

Delivery times are estimates and may vary depending on:

• Shipping carrier delays
• Weather conditions
• High order volume
• Customs processing (if applicable)

3. Shipping Costs

• Free shipping is provided on all orders
• No hidden handling fees or additional shipping charges

4. Tracking Information

Customers will receive tracking details by email once the order has been shipped.

Please allow up to 48 hours for tracking updates to appear after shipment confirmation.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, shipping delays or delivery failure may occur. Zorenas is not responsible for packages lost due to incorrect address information submitted by the customer.

6. Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact us and we will work with the shipping carrier to assist you.

Please note that delivery delays caused by carriers, customs, weather, or other factors beyond our control may occur.

7. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged package and items so we can resolve the issue promptly.

8. International Shipping

Shipping availability may vary depending on destination country and local shipping regulations.

Customers are responsible for any customs duties, taxes, or import fees required by their country, if applicable.

9. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Zorenas
Website: Zorenas.shop
Email: Contact@zorenas.shop
Phone: +1 908-734-4859
Address: 800 H St, Anchorage, AK 99501, United States