Return & Refund Policy

Welcome to Zorenas. Customer satisfaction is very important to us. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted for purchases made through Zorenas.shop.

1. Return Eligibility

We accept returns within 30 days of the delivery date for eligible items purchased from our store.

To qualify for a return:

• Items must be unused, unworn, unwashed, and in original condition
• All original tags and packaging must be included
• Items must not show signs of wear, damage, stains, perfume, or alterations
• Proof of purchase or order confirmation is required

We proudly offer:

• Free return shipping
• No restocking fees
• No final sale items

2. Non-Returnable Items

For hygiene and safety reasons, the following items may not be eligible for return if opened, worn, or used:

• Bodysuits
• Undergarments
• Accessories
• Personalized or custom-made items

If a product arrives damaged or defective, please contact us immediately for assistance.

3. Return Process

To start a return, please contact our customer support team:

Email: Contact@zorenas.shop
Phone: +1 908-734-4859

Please include:

• Your order number
• The item(s) you wish to return
• The reason for the return

Once your return request is approved, we will provide return instructions and a prepaid return shipping label.

4. Refunds

After we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

• Refunds are issued to the original payment method
• Refunds are processed within 5–10 business days
• Original shipping charges (if any) are refundable when applicable

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

5. Exchanges

We currently offer exchanges for items that arrive damaged, defective, or incorrect. If you need a different size or color, please contact our support team for assistance.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will resolve the matter as quickly as possible at no additional cost to you.

7. Order Cancellations

Orders may be canceled within 12 hours of purchase. After this period, orders may already be processed or shipped and can no longer be canceled.

8. Contact Information

If you have any questions about this Return & Refund Policy, please contact us:

Zorenas
Website: Zorenas.shop
Email: Contact@zorenas.com
Phone: +1 908-734-4859
Address: 800 H St, Anchorage, AK 99501, United States